Technical service of HI-TI printers carried out by P.H. RUDIMEX Magdalena Rudzka-Siodła deals with servicing of photo printers in the field of:
- Warranty and post-warranty repairs
- Consultancy including:
- Technical information about Hi-Ti photo printers
- Information for users of Hi-Ti photo printers, covering the most common operational problems which a user can solve on his own.
Scope of general information on service of Hi-Ti photo printers.
Service address:
P.H.RUDIMEX Magdalena Rudzka-Siodła
Ul. Poznańska 20 c
65-137 Zielona Góra
Phone: 600 837 538
Administrative handling of service provides information about:
- procedures related to contacting the service,
- warranty and post-warranty repairing procedures,
- dates and costs of repairs,
- requirements related to delivering/receiving equipment to/from the service.
Requirements related to the technical service activities.
- Warranty repairs:
- The condition to undertake repairs under the warranty procedure is to provide the equipment with the proof of purchase and the description of the claimed fault to the service premises. A person submitting a complaint should provide equipment to the service premises in the original factory packaging. In case there is no factory packaging, the risk of damage during transport to and from the service premises is held by the person submitting the complaint. If it is necessary to deliver the equipment for servicing via a forwarder, the service is to be contacted before dispatch by phone or e-mail to arrange details of shipment.
- W If the complaint is not justified (equipment is operational), the person submitting the complaint may be charged for transport and/or technical expertise.
- Attention is drawn to the fact that warranty does not cover:
- mechanical damage to the equipment and malfunctioning caused by it, damage and malfunctioning caused by:
- usage, storage, maintenance of the equipment which is incorrect or done not according to instruction manuals,
- arbitrary repairs, alterations or design changes (made by the user or other unauthorized persons),
- usage of faulty equipment causing bigger damage.
- mechanical damage to the equipment and malfunctioning caused by it, damage and malfunctioning caused by:
- Post-warranty repairs:
- The condition to undertake repairs under the post-warranty procedure is to provide the equipment together with the description of the fault to the service premises. A person ordering the repair should provide equipment to the service premises in the original factory packaging. In case there is no factory packaging, the risk of damage during transport to and from the service premises is held by the Person ordering the repairs. If it is necessary to deliver the equipment to the service premises via a forwarder, the costs of shipping (to and from the service) are covered by the Person ordering the repair.
- Post-warranty repair is preceded by technical fault assessment to determine the costs of repair – repair costs are subject to approval by the Person ordering the repair.
- In case the Person ordering the repair resigns for the repair, he/she bears the costs of carrying out the technical assessment.
- The financial settlement of the repair is done on the basis of VAT invoices – payment in cash at the cash register of P.H.RUDIMEX or against delivery in case of shipment by a forwarder.